FAQ
Do you ship overseas?
At the moment, we only ship within the US.
How long will it take to get my orders?
Our Shipping Policy lists typical order preparation of 1–2 business days and a delivery estimate of 3–14 business days. Timing can vary by location and carrier; these are estimates, not guaranteed delivery dates.
How do returns work?
Eligible ordinary returns are for store credit and must be returned within 14 days of delivery. Items must be unworn and unused, with tags attached and original packaging. Return shipping is the customer’s responsibility. Read our Return Policy for conditions and exceptions, then contact us with your order number for help.
What size should I get?
Sizing can vary between styles. Check the sizing information and measurements on the product page before choosing a size. Our Size Guide is a general reference, not a guarantee of an individual garment’s fit. If measurements are missing or you are between sizes, contact us before ordering.
Can I track my order?
When tracking is available, use the link in your shipping confirmation or visit our Track your order page. If your order is not found, contact us with your order number so we can check it.
How do I contact someone?
For any help, feel free to email support@modernsways.com or use our contact page.
Can I change or cancel my order?
We process orders quickly to ensure fast shipping, so changes or cancellations are only possible within 1 hour of placing your order. Please email us at support@modernsways.com as soon as possible.
Why is my tracking number not working?
A missing order and a delayed carrier update need different checks. If the tracking page shows “Could Not Find Order”, try the carrier link in your shipping confirmation, if one is available, or contact us with your order number. If your order is recognised but the carrier has no new updates, contact us if you are concerned about its progress.
What if my item arrives damaged or incorrect?
Please contact us promptly with your order number and clear photos so we can review the issue under our Return Policy. The policy includes exceptions for defective items and errors on our part; please see the full terms.
Do you restock sold-out items?
Some of our most-loved styles may be restocked, but many are limited edition. We recommend signing up to our email list to get notified about restocks and new arrivals.
